Frequently Asked Questions

Q:Can we use credit card ?Yes, you can. We accept VISA, JCB, American Express, Diner’s Club, Master Card, Debit Card. Q:How is room facilities and amenities ?Dryer, Soap, Liquid Soap, Body Soap, 2-in-1 Shampoo, Shampoo, Conditioner, Toothbrush set, Shaver, Shower cap, Comb, Towel, Bath towel, Yukata and Slipper.
For details, please check each room page.
 Q:Can I stay by myself ?Yes, We accept reservation from one person. Q:What is the maximum number of guest in one room ? Can we stay as a group ?We have room which can accommodate maximum 7 people. Q:Do you remove futon bed when we have breakfast ?Usually we do, but we can leave futons as it is upon request. Q:Is there non-smoking room ?I'm afraid that we do not have non-smoking room. Upon request, we can arrange to remove smells as much as possible. Q:Is the bath in the room hot spring ?Yes, it is free-flow hot spring water from our own spring source. Q:What time is check-in and check-out ?Check-in start from 15:00 ~, check-out is until 10:00.
Please inform us if your check-in time will be after 18:00.
For some plan, check-in / check-out time is fixed. Q:When should I inform about cancellation?
Please let us know as soon as possible.
Based on cancellation policy, we will charge cancellation fee. Q:If we stay 2 night 3 day, can we spend daytime in our room on 2nd day ?
It is possible, please relax in your room.
Please understand that we have cleaning time for public area and public bath. Q:How much is the price for children ?
For children age 6 - 12, we charge 70 % of adult. (Kids meal)
For children age below 6 and need futon, we charge 10,800 yen (Tax included)
For children age below 6 and only need futon (no meal), we charge 6,480 yen (Tax included)
For children age below 6 without meal nor futon, we charge 3,240 yen (Tax included)

 Q:What time is dinner and breakfast ? Dinner starts from 18:00 or 18:30, breakfast starts from 8:00 or 8:30.
 Q:Is there optional dishes to add on ?With advance reservation, we can serve Ise lobster dishes, Abalone or red snipper.
 Q:Can we order optional dishes after check-in ?It depends on our stock, so it may not be possible. Q:We have some food we cannot eat….Please let us know in advance, we will try to arrange menu for you.  Q:Can we go there just to have lunch ?Yes, it is possible. Based on our occupancy or date, we may not be able to accept.
Please inquire us before you come. Call this number +81558850014.  Q:We might arrive late, can we still have dinner ?Please le us know your arrival time.
If your arrival time is after 19:00, we may not be able to serve dinner. Q:Which season is the best to enjoy local food there ?We serve monthly menu with seasonal fresh ingredients.
So Guest can enjoy each season's flavors. Q:Is there some place we can drink ? We have some alcohol menu in our lounge.
また、ロビーやテラス、廊下等に展示致しております作品等もお買い求め頂けます。 Q:卓球、麻雀などはできますか?全自動麻雀卓がございます。麻雀室にて12,600円/日で、ご利用頂けます。 Q:インターネットは利用できますか?全てのお部屋で認証式の無線LANアクセスポイントがご利用頂けます。
認証のパスワードはフロントまでお尋ね下さい。 Q:バリアフリーの対応状況は?フロント前トイレに車椅子用トイレの御用意がございます。
滾々と湧き出でる源泉かけ流しの温泉で、どうぞごゆっくりお愉しみくださいませ。 Q:温泉は何時まで入れますか?午前0時〜5時30分迄は事故防止の為、大浴場はご利用を控えていただいております。
アクセス・駐車場についてQ:駐車場はありますか?無料の駐車場がございます。(乗用車20台駐車可能) Q:駅からの送迎はありますか?修善寺駅5番線バス乗り場より新宿(あらじゅく)バス停、又は、湯ヶ島バス停まで約30分。
ご宿泊総額と弊楼の銀行口座をお知らせいたします。 Q:アーリーチェックインは可能ですか?弊楼では、連泊のお客様がいらっしゃらない限り、全てのお客様のチェックアウト後に一旦クローズしております。
その際、ロビー/ラウンジでお過ごし頂く事は出来ますのでどうぞお寛ぎくださいませ。なお、チェックインが指定されているプランについてはこの限りではございません。 Q:早く到着した場合には、荷物を預ける事は可能ですか?早くご到着の場合にはフロントにお声かけ頂ければ、お荷物は責任をもってお預かりさせて頂きます。